After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy).

Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the IT corporate information systems and to the corporate IVR systems enabled with VoiceXML compliancy.

H-care Intelligent IVR is integrated with Loquendo’s VoxNauta and TTS technologies. The solution has been integrated by Valueteam, on of H-care’s strategic partners .

Italian

Telecom Italia sceglie Intelligent IVR per il portale vocale 187

Dopo il successo dell’Assistente Digitale sui portali web www.187.it e Alice ti Aiuta aiuto.alice.it , da Dicembre 2007 la piattaforma Intelligent IVR è impiegata per la gestione del portale di assistenza vocale che risponde, in base al profilo del cliente, al numero 187 su tutto il territorio nazionale.