H-care’s self-service platforms have been acquired by major organizations to manage more than 80 million customers worldwide

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Multi-Channel Human-Like Self-Service H-care is redefining the customer self-service with the human-like multichannel software platforms. Intelligent IVR, Video IVR, and the award-winning Human Digital Assistant are changing the way customers interact with your business and how you will reduce customer support costs. The Human Digital Assistant platform provides realtime digital assistance to customers through every [...]

Discover why a large national telecom operator is using the Intelligent IVR platform to deliver automated customer care services.

H-care and Mindlab Solutions GmbH announce a strategic alliance to bring the benefits of Virtual Assistance solutions produced by H-care for IVR, Web, Kiosks, Mobile and IP-devices to the german market. Mindlab provides high quality web controlling and customer targeting solutions for all e-commerce and e-business models and thereby makes a major contribution to sales [...]

Barcelona, 11 February 2008 The Video Call Center developed for Fiat Group Automotive is the first to embed a human-like digital assistant for automated customer service on the phone and on the web. The Fiat Video IVR Service will be presented by Reitek, producer of ContactCT Highway technology and featuring H-care’s Human Digital Assistant. The [...]

H-care will announce in the next weeks the latest products coming out in Q1 2008. New products include new Web Enterprise platform, IVR and Video-IVR channels, as well as MMS delivery for mobile campaign management.

After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy). Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the [...]