After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy).

Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the IT corporate information systems and to the corporate IVR systems enabled with VoiceXML compliancy.

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Telecom Italia – www.187.it
The digital assistant hired by Telecom Italia in 2006 to drive the new customer care strategy is performing continuously 24/7 and producing significant benefits both for customers and the company. The assistant integrates with Telecom Italia’s existing corporate systems, such as billing and knowledge management, to deliver round the clock assistance in [...]