Discover why a large national telecom operator is using the Intelligent IVR platform to deliver automated customer care services. …

An article on Speech Technology Magazine about H-care and Loquendo applying Human Digital Assistant’s and voice technologies to TIM Brasil and Lottomatica.
Read the article on SpeechTechMag.com

The Future of life-like interactions in typical process-driven customer-facing applications
Article by U. Basso – Founder and CEO, H-care

A New Customer Service with Chiara – the Digital Assistant from Fiat Group Automobiles
TURIN, ITALY – April 15th, 2008
Loquendo – global leader in speech technology – and H-care – leader in developing multi-channel platforms for self-service and customer care – present Chiara, the new and revolutionary Human Digital Assistant™.
Chiara is H-Care’s virtual assistant and voice [...]

Loquendo TTS Powers H-care’s Human Digital Assistant Pay-As-You-Go Service
For Immediate Press Release
Turin, 26st February 2008
Loquendo, global speech technology provider, and H-care, leader in developing user-friendly platforms for multi-channel self-service and customer care, today announced the launch of Face Producer on demand.

After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy).
Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the [...]

Chiara on web car configurator, test drive booking, video call center inbound and outboud.
New Customer Service with Chiara, Fiat’s Automobiles new digital assistant.

Andrew McInnes, Vice President, Worldwide Sales & Marketing, H-Care, will present at SpeechTEK West 2007
TRACK A – CONTACT CENTER AUTOMATION: DELIVERING EFFECTIVE CUSTOMER SERVICE WITH SPEECH APPLICATIONS
Satisfying customers, adding functions, handling more calls – all within a limited budget. Speech technology provides a solution.
A301 – Contact Center Deployment Options
Friday, February 23, 2007 [...]

Loquendo and H-care today announced the successful deployment of H-care’s revolutionary Human Digital Assistant™ platform on Telecom Italia’s customer care portal.