After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy).

Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the IT corporate information systems and to the corporate IVR systems enabled with VoiceXML compliancy.

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Chiara on web car configurator, test drive booking, video call center inbound and outboud. New Customer Service with Chiara, Fiat’s Automobiles new digital assistant.