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	<title>H-care - the Human Digital Assistant company &#187; IVR</title>
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	<link>http://www.h-care.eu</link>
	<description>the Human Digital Assistant company</description>
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		<title>80 Million Customers Managed by Human Digital Assistants</title>
		<link>http://www.h-care.eu/80-million-customers/</link>
		<comments>http://www.h-care.eu/80-million-customers/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 21:58:21 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[NEWS @en]]></category>
		<category><![CDATA[CUSTOMERS @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[self-service @en]]></category>
		<category><![CDATA[VoiceXML @en]]></category>

		<guid isPermaLink="false">http://www.h-care.eu/?p=429</guid>
		<description><![CDATA[H-care&#8217;s self-service platforms have been acquired by major organizations to manage more than 80 million customers worldwide Intelligent IVR and the Web Human Digital Assistant are increasingly helping companies to reduce supporting costs on customer service operations, enabling a larger adoption of self-service on the phone and on web. Intelligent IVR, adopted by some of [...]]]></description>
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		<title>“Waiting by the Phone” &#8211; An Article about Video IVR by Speech Technology Magazine</title>
		<link>http://www.h-care.eu/waiting-by-the-phone-an-article-about-ivvr-by-speech-technology-magazine/</link>
		<comments>http://www.h-care.eu/waiting-by-the-phone-an-article-about-ivvr-by-speech-technology-magazine/#comments</comments>
		<pubDate>Sun, 02 Nov 2008 11:32:38 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[PRESS @en]]></category>
		<category><![CDATA[CUSTOMERS @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[IVVR @en]]></category>
		<category><![CDATA[multichannel @en]]></category>
		<category><![CDATA[speechtechmag @en]]></category>
		<category><![CDATA[video @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/11/26/waiting-by-the-phone-an-article-about-ivvr-by-speech-technology-magazine/</guid>
		<description><![CDATA[The article is about the evolution of multi-channel communication through Video IVR, H-care&#8217;s capabilities on the 3G video call scenarios used by Fiat on their new Video Contact Center. Read the full article by Adam Boretz - Nov 1, 2008 (&#8230;) in Europe and Asia, IVVR technology is more advanced because carriers there have adopted [...]]]></description>
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		<item>
		<title>MULTI-CHANNEL HUMAN-LIKE SELF-SERVICE</title>
		<link>http://www.h-care.eu/dynamic-and-multichannel-self-service/</link>
		<comments>http://www.h-care.eu/dynamic-and-multichannel-self-service/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 16:00:54 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[HIGHLIGHTS @en]]></category>
		<category><![CDATA[CRM @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[multichannel @en]]></category>
		<category><![CDATA[self-service @en]]></category>
		<category><![CDATA[VoiceXML @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/05/28/dynamic-multichannel-crm-with-hda/</guid>
		<description><![CDATA[Multi-Channel Human-Like Self-Service H-care is redefining the customer self-service with the human-like multichannel software platforms. Intelligent IVR, Video IVR, and the award-winning Human Digital Assistant are changing the way customers interact with your business and how you will reduce customer support costs. The Human Digital Assistant platform provides realtime digital assistance to customers through every [...]]]></description>
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		<title>Intelligent IVR for 23 million customers</title>
		<link>http://www.h-care.eu/intelligent-ivr-for-23-million-customers/</link>
		<comments>http://www.h-care.eu/intelligent-ivr-for-23-million-customers/#comments</comments>
		<pubDate>Sat, 27 Sep 2008 17:52:29 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[NEWS @en]]></category>
		<category><![CDATA[ASR @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[Loquendo @en]]></category>
		<category><![CDATA[Telecom Italia @en]]></category>
		<category><![CDATA[TTS @en]]></category>
		<category><![CDATA[VoiceXML @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/09/27/intelligent-ivr-for-23-million-customers/</guid>
		<description><![CDATA[Discover why a large national telecom operator is using the Intelligent IVR platform to deliver automated customer care services. IVR systems are definitely transforming the way you interact with your customers. Yet you still face immense challenges to create and manage truly dynamic and personalized automated dialogs that are suited to the requirements, context or [...]]]></description>
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		<title>H-care goes to Germany with MindLab Solutions</title>
		<link>http://www.h-care.eu/h-care-goes-to-germany-with-mindlab/</link>
		<comments>http://www.h-care.eu/h-care-goes-to-germany-with-mindlab/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 16:55:38 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[Uncategorized @en]]></category>
		<category><![CDATA[alliance @en]]></category>
		<category><![CDATA[Germany @en]]></category>
		<category><![CDATA[IVR @en]]></category>
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		<guid isPermaLink="false">http://www.h-care.it/2008/07/21/h-care-goes-to-germany-with-mindlab/</guid>
		<description><![CDATA[H-care and Mindlab Solutions GmbH announce a strategic alliance to bring the benefits of Virtual Assistance solutions produced by H-care for IVR, Web, Kiosks, Mobile and IP-devices to the german market. Mindlab provides high quality web controlling and customer targeting solutions for all e-commerce and e-business models and thereby makes a major contribution to sales [...]]]></description>
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		<title>FIAT and H-care in the news: Il Sole 24 Ore, Computerworld, Datamanager</title>
		<link>http://www.h-care.eu/press-clippings-about-fiat-and-h-care/</link>
		<comments>http://www.h-care.eu/press-clippings-about-fiat-and-h-care/#comments</comments>
		<pubDate>Mon, 19 May 2008 14:02:04 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[PRESS @en]]></category>
		<category><![CDATA[Chiara @en]]></category>
		<category><![CDATA[Computerworld @en]]></category>
		<category><![CDATA[customer service @en]]></category>
		<category><![CDATA[datamanager @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
		<category><![CDATA[Il Sole 24 Ore @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[mobile @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/05/19/ilsole24orecom-si-chiama-chiara-lassistente-digitale-di-casa-fiat/</guid>
		<description><![CDATA[Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles. Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones. Press Clippings (Italiano): Il sole 24 ore.com &#62;&#62; Si chiama Chiara l&#8217;assistente digitale di [...]]]></description>
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		<title>Chiara, FIAT Auto&#8217;s Virtual Assistant: Another Successful Partnership between H-Care and Loquendo</title>
		<link>http://www.h-care.eu/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/</link>
		<comments>http://www.h-care.eu/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/#comments</comments>
		<pubDate>Tue, 15 Apr 2008 11:21:10 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[CUSTOMERS @en]]></category>
		<category><![CDATA[Chiara @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[Loquendo @en]]></category>
		<category><![CDATA[TTS @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/04/15/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/</guid>
		<description><![CDATA[A New Customer Service with Chiara &#8211; the Digital Assistant from Fiat Group Automobiles TURIN, ITALY &#8211; April 15th, 2008 Loquendo &#8211; global leader in speech technology &#8211; and H-care &#8211; leader in developing multi-channel platforms for self-service and customer care &#8211; present Chiara, the new and revolutionary Human Digital Assistant™. Chiara is H-Care&#8217;s virtual [...]]]></description>
		<wfw:commentRss>http://www.h-care.eu/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Mobile Entertainment Awards 2008</title>
		<link>http://www.h-care.eu/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/</link>
		<comments>http://www.h-care.eu/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/#comments</comments>
		<pubDate>Fri, 11 Apr 2008 10:46:54 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[EVENTS AND AWARDS @en]]></category>
		<category><![CDATA[3GSM @en]]></category>
		<category><![CDATA[award @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[MEF @en]]></category>
		<category><![CDATA[Video IVR @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/04/11/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/</guid>
		<description><![CDATA[Fiat Multichannel Customer Caring shortlisted for Mobile Entertainment Awards 2008 Chiara, Fiat&#8217;s digital assistant based on H-care&#8217;s Human Digital platform has been presented by Comdata and Reitek and selected as finalist at the Meffys Mobile Entertainment Awards 20008 in the category &#8220;Innovative Business Model&#8221;. ‘Fiat Multichannel Customer Caring&#8217; stands for an innovative Customer Care project [...]]]></description>
		<wfw:commentRss>http://www.h-care.eu/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/feed/</wfw:commentRss>
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		<title>Meet a Human Digital Assistant™ at Mobile World Congress 2008, Barcelona</title>
		<link>http://www.h-care.eu/meet-a-human-digital-assistant-at-mobile-worldcongress-2008-barcelona/</link>
		<comments>http://www.h-care.eu/meet-a-human-digital-assistant-at-mobile-worldcongress-2008-barcelona/#comments</comments>
		<pubDate>Mon, 11 Feb 2008 17:48:06 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[EVENTS AND AWARDS @en]]></category>
		<category><![CDATA[3GSM @en]]></category>
		<category><![CDATA[automotive @en]]></category>
		<category><![CDATA[barcelona @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[Video IVR @en]]></category>
		<category><![CDATA[VoiceXML @en]]></category>

		<guid isPermaLink="false">http://www.h-care.it/2008/02/11/meet-a-human-digital-assistant-at-mobile-worldcongress-2008-barcelona/</guid>
		<description><![CDATA[Barcelona, 11 February 2008 The Video Call Center developed for Fiat Group Automotive is the first to embed a human-like digital assistant for automated customer service on the phone and on the web. The Fiat Video IVR Service will be presented by Reitek, producer of ContactCT Highway technology and featuring H-care&#8217;s Human Digital Assistant. The [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>H-care announces 3.0 product line</title>
		<link>http://www.h-care.eu/h-care-announces-30-product-line/</link>
		<comments>http://www.h-care.eu/h-care-announces-30-product-line/#comments</comments>
		<pubDate>Thu, 07 Feb 2008 23:00:13 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[NEWS @en]]></category>
		<category><![CDATA[Campaign Manager @en]]></category>
		<category><![CDATA[Face Producer @en]]></category>
		<category><![CDATA[IVR @en]]></category>
		<category><![CDATA[MMS @en]]></category>
		<category><![CDATA[Video IVR @en]]></category>
		<category><![CDATA[VoiceXML @en]]></category>

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		<description><![CDATA[H-care will announce in the next weeks the latest products coming out in Q1 2008. New products include new Web Enterprise platform, IVR and Video-IVR channels, as well as MMS delivery for mobile campaign management. Expected products are: Web Enterprise 3.0, Video IVR, Intelligent IVR, MMS Campaign Manager Integrating with all VoiceXML compliant IVR systems, [...]]]></description>
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