H-care’s self-service platforms have been acquired by major organizations to manage more than 80 million customers worldwide

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The article is about the evolution of multi-channel communication through Video IVR, H-care’s capabilities on the 3G video call scenarios used by Fiat on their new Video Contact Center.
Read the full article by Adam Boretz – Nov 1, 2008
(…) in Europe and Asia, IVVR technology is more advanced because carriers there have adopted a standardized [...]

Multi-Channel Human-Like Self-Service
H-care is redefining the customer self-service with the human-like multichannel software platforms. Intelligent IVR, Video IVR, and the award-winning Human Digital Assistant are changing the way customers interact with your business and how you will reduce customer support costs.

The Human Digital Assistant platform provides realtime digital assistance to customers through every channel, delivering [...]

Discover why a large national telecom operator is using the Intelligent IVR platform to deliver automated customer care services.

H-care and Mindlab Solutions GmbH announce a strategic alliance to bring the benefits of Virtual Assistance solutions produced by H-care for IVR, Web, Kiosks, Mobile and IP-devices to the german market.
Mindlab provides high quality web controlling and customer targeting solutions for all e-commerce and e-business models and thereby makes a major contribution to sales improvement.
More [...]

Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles.
Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones.
Press Clippings (Italiano):

Il sole 24 ore.com >> Si chiama Chiara l’assistente digitale di casa Fiat
Data Manager [...]

A New Customer Service with Chiara – the Digital Assistant from Fiat Group Automobiles
TURIN, ITALY – April 15th, 2008
Loquendo – global leader in speech technology – and H-care – leader in developing multi-channel platforms for self-service and customer care – present Chiara, the new and revolutionary Human Digital Assistant™.
Chiara is H-Care’s virtual assistant and voice [...]

Fiat Multichannel Customer Caring shortlisted for Mobile Entertainment Awards 2008
Chiara, Fiat’s digital assistant based on H-care’s Human Digital platform has been presented by Comdata and Reitek and selected as finalist at the Meffys Mobile Entertainment Awards 20008 in the category “Innovative Business Model”.
‘Fiat Multichannel Customer Caring’ stands for an innovative Customer Care project aimed at [...]

Barcelona, 11 February 2008

The Video Call Center developed for Fiat Group Automotive is the first to embed a human-like digital assistant for automated customer service on the phone and on the web.
The Fiat Video IVR Service will be presented by Reitek, producer of ContactCT Highway technology and featuring H-care’s Human Digital Assistant.
The new Fiat [...]

H-care will announce in the next weeks the latest products coming out in Q1 2008. New products include new Web Enterprise platform, IVR and Video-IVR channels, as well as MMS delivery for mobile campaign management.