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	<title>H-care - the Human Digital Assistant company &#187; Fiat</title>
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	<description>the Human Digital Assistant company</description>
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		<title>“Waiting by the Phone” &#8211; An Article about Video IVR by Speech Technology Magazine</title>
		<link>http://www.h-care.eu/waiting-by-the-phone-an-article-about-ivvr-by-speech-technology-magazine/</link>
		<comments>http://www.h-care.eu/waiting-by-the-phone-an-article-about-ivvr-by-speech-technology-magazine/#comments</comments>
		<pubDate>Sun, 02 Nov 2008 11:32:38 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[PRESS @en]]></category>
		<category><![CDATA[CUSTOMERS @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
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		<description><![CDATA[The article is about the evolution of multi-channel communication through Video IVR, H-care&#8217;s capabilities on the 3G video call scenarios used by Fiat on their new Video Contact Center. Read the full article by Adam Boretz - Nov 1, 2008 (&#8230;) in Europe and Asia, IVVR technology is more advanced because carriers there have adopted [...]]]></description>
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		<title>FIAT and H-care in the news: Il Sole 24 Ore, Computerworld, Datamanager</title>
		<link>http://www.h-care.eu/press-clippings-about-fiat-and-h-care/</link>
		<comments>http://www.h-care.eu/press-clippings-about-fiat-and-h-care/#comments</comments>
		<pubDate>Mon, 19 May 2008 14:02:04 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<category><![CDATA[Fiat @en]]></category>
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		<guid isPermaLink="false">http://www.h-care.it/2008/05/19/ilsole24orecom-si-chiama-chiara-lassistente-digitale-di-casa-fiat/</guid>
		<description><![CDATA[Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles. Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones. Press Clippings (Italiano): Il sole 24 ore.com &#62;&#62; Si chiama Chiara l&#8217;assistente digitale di [...]]]></description>
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		<title>Chiara, FIAT Auto&#8217;s Virtual Assistant: Another Successful Partnership between H-Care and Loquendo</title>
		<link>http://www.h-care.eu/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/</link>
		<comments>http://www.h-care.eu/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/#comments</comments>
		<pubDate>Tue, 15 Apr 2008 11:21:10 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[CUSTOMERS @en]]></category>
		<category><![CDATA[Chiara @en]]></category>
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		<guid isPermaLink="false">http://www.h-care.it/2008/04/15/chiara-fiat-autos-virtual-assistant-another-successful-partnership-between-h-care-and-loquendo/</guid>
		<description><![CDATA[A New Customer Service with Chiara &#8211; the Digital Assistant from Fiat Group Automobiles TURIN, ITALY &#8211; April 15th, 2008 Loquendo &#8211; global leader in speech technology &#8211; and H-care &#8211; leader in developing multi-channel platforms for self-service and customer care &#8211; present Chiara, the new and revolutionary Human Digital Assistant™. Chiara is H-Care&#8217;s virtual [...]]]></description>
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		<title>Mobile Entertainment Awards 2008</title>
		<link>http://www.h-care.eu/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/</link>
		<comments>http://www.h-care.eu/fiat-multichannel-customer-caring-shortlisted-for-mobile-entertainment-awards-2008/#comments</comments>
		<pubDate>Fri, 11 Apr 2008 10:46:54 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
				<category><![CDATA[EVENTS AND AWARDS @en]]></category>
		<category><![CDATA[3GSM @en]]></category>
		<category><![CDATA[award @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
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		<description><![CDATA[Fiat Multichannel Customer Caring shortlisted for Mobile Entertainment Awards 2008 Chiara, Fiat&#8217;s digital assistant based on H-care&#8217;s Human Digital platform has been presented by Comdata and Reitek and selected as finalist at the Meffys Mobile Entertainment Awards 20008 in the category &#8220;Innovative Business Model&#8221;. ‘Fiat Multichannel Customer Caring&#8217; stands for an innovative Customer Care project [...]]]></description>
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		<title>Meet a Human Digital Assistant™ at Mobile World Congress 2008, Barcelona</title>
		<link>http://www.h-care.eu/meet-a-human-digital-assistant-at-mobile-worldcongress-2008-barcelona/</link>
		<comments>http://www.h-care.eu/meet-a-human-digital-assistant-at-mobile-worldcongress-2008-barcelona/#comments</comments>
		<pubDate>Mon, 11 Feb 2008 17:48:06 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<description><![CDATA[Barcelona, 11 February 2008 The Video Call Center developed for Fiat Group Automotive is the first to embed a human-like digital assistant for automated customer service on the phone and on the web. The Fiat Video IVR Service will be presented by Reitek, producer of ContactCT Highway technology and featuring H-care&#8217;s Human Digital Assistant. The [...]]]></description>
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		<title>Fiat introduces Chiara, the first digital assistant in automotive // Fiat presenta Chiara, la prima assistente digitale nell&#8217;automotive</title>
		<link>http://www.h-care.eu/fiat-introduces-chiara-the-first-digital-assistant-in-automotive/</link>
		<comments>http://www.h-care.eu/fiat-introduces-chiara-the-first-digital-assistant-in-automotive/#comments</comments>
		<pubDate>Wed, 03 Oct 2007 19:28:35 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<category><![CDATA[automotive @en]]></category>
		<category><![CDATA[Fiat @en]]></category>
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		<category><![CDATA[Loquendo @en]]></category>
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		<description><![CDATA[Chiara on web car configurator, test drive booking, video call center inbound and outboud. New Customer Service with Chiara, Fiat&#8217;s Automobiles new digital assistant. Chiara helps leads to configure the new car on Fiat.it website, guiding and helping users in the selection of best models and accessories and suggesting to book a test drive. For [...]]]></description>
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