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	<title>H-care - the Human Digital Assistant company &#187; customer service</title>
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		<title>FIAT and H-care in the news: Il Sole 24 Ore, Computerworld, Datamanager</title>
		<link>http://www.h-care.eu/press-clippings-about-fiat-and-h-care/</link>
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		<pubDate>Mon, 19 May 2008 14:02:04 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<category><![CDATA[Fiat @en]]></category>
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		<description><![CDATA[Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles. Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones. Press Clippings (Italiano): Il sole 24 ore.com &#62;&#62; Si chiama Chiara l&#8217;assistente digitale di [...]]]></description>
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		<title>Virtual Customer Service report from Patricia Seybold Group</title>
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		<pubDate>Sat, 23 Feb 2008 23:00:00 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<description><![CDATA[Patricia Seybold Group, the leading advisor in Customer Experience, has released an independent report card on H-Care’s Human Digital Assistant platform: &#8220;a visionary product, a technology breakthrough in virtual assisted-service&#8220;. H-care Product Review by Patricia Seybold Group Lifelike Virtual Agents Deliver Personalized Customer Service October 25, 2007 &#8211; by Mitchell Kramer Executive Summary Virtual assisted-service [...]]]></description>
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		<title>Telecom Italia launches the first Digital Assistant</title>
		<link>http://www.h-care.eu/telecom-italia-launches-the-first-digital-assistant/</link>
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		<pubDate>Mon, 01 May 2006 15:52:44 +0000</pubDate>
		<dc:creator>ubasso</dc:creator>
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		<description><![CDATA[Telecom Italia &#8211; www.187.it The digital assistant hired by Telecom Italia in 2006 to drive the new customer care strategy is performing continuously 24/7 and producing significant benefits both for customers and the company. The assistant integrates with Telecom Italia’s existing corporate systems, such as billing and knowledge management, to deliver round the clock assistance [...]]]></description>
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