Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles.
Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones.

Press Clippings (Italiano):

• Il sole 24 ore.com >> Si chiama Chiara l’assistente digitale di casa Fiat
• Data Manager Online >> Comdata e Fiat: una partnership di valore per creare un modello evoluto di Customer Care
• Computerworld >> Mi chiamo Chiara, sono la vostra assistente in Fiat

Patricia Seybold Group, the leading advisor in Customer Experience, has released an independent report card on H-Care’s Human Digital Assistant platform: “a visionary product, a technology breakthrough in virtual assisted-service“.

Telecom Italia – www.187.it
The digital assistant hired by Telecom Italia in 2006 to drive the new customer care strategy is performing continuously 24/7 and producing significant benefits both for customers and the company. The assistant integrates with Telecom Italia’s existing corporate systems, such as billing and knowledge management, to deliver round the clock assistance in [...]