Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles.
Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones.

Press Clippings (Italiano):

• Il sole 24 ore.com >> Si chiama Chiara l’assistente digitale di casa Fiat
• Data Manager Online >> Comdata e Fiat: una partnership di valore per creare un modello evoluto di Customer Care
• Computerworld >> Mi chiamo Chiara, sono la vostra assistente in Fiat

A New Customer Service with Chiara – the Digital Assistant from Fiat Group Automobiles TURIN, ITALY – April 15th, 2008 Loquendo – global leader in speech technology – and H-care – leader in developing multi-channel platforms for self-service and customer care – present Chiara, the new and revolutionary Human Digital Assistant™. Chiara is H-Care’s virtual [...]