Multi-utilities

Customized assistance service

WEB-CHANNEL

A Human Digital Assistant improves customer satisfaction across different channels, offering guidance for self-service functions, assistance in billing analysis, request and claims management, and promoting revenue generating services.

Virtual services apply to web can offer each customer a digital assistant still available, which recognizes individual users and identifies possible needs.
Imagine adding one thousand operators to your organization: virtual operators able to integrate with your web self-service applications and help live operators navigate your information systems.

IVR-CHANNEL

The platform’s dynamism on web becomes even more productive on the answer phone. Identify callers allows you to manage proactive services and predictive menu, reducing the holding IVR’s time and improving the quality of self-service.
The dynamic and real-time management of process updates content management and voice services on IVR.
Possible scenarios includes:
Self-caring, online billing assistance, personalized promotion and up selling, technical assistance, product/service tour and self-installation guide, etc.

Referenced customers: A2A, GSE and moreover.