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Assistance on board
The In-Flight Human Digital Assistant is an intelligent human-like interface, when embedded in a In-Flight-Entertainment (IFE) systems interacts with you in real-time to guide and assist you throughout your journey, similar to having a real human assistant sitting right beside you.
The system has been designed to be operational in both existing on board client/server architectures and the latest distributed systems, connected via high speed internet access to central reservation systems and CRM systems. Having access to each passenger’s profile and preferences, the system delivers real-time personalized interaction, and serves to overcome even the most frustrating issues travellers’ encounter when on the ground or in the air.
What’s unique is the platform’s human-like appearance, and it’s patent-pending ability to generate a personalized video response in real-time. The platform is also multi-channel, allowing airlines to create a common experience on their existing web portals, and check-in kiosks.
The most important differentiator for the major airlines is Passenger Experience, and this will continue be a key factor in ensuring that passengers will priorities flying on their planes versus choosing any airline. The Human Digital Assistant has been designed to eliminate the IFE learning curve, helping passengers as they explore and use the system, whilst offering a truly personalized in-flight passenger interaction with up-to-date information and alerts based on each passenger’s individual profile and preferences.
