www.h-care.it
H-care Product Review by Patricia Seybold Group
Lifelike Virtual Agents Deliver Personalized Customer Service
October 25, 2007 - by Mitchell Kramer
Executive Summary
Virtual assisted-service is the use of technology to simulate the activities of your customer service agents to help customers. Human Digital Assistant is a virtual assisted-service offering from H-care, a software startup based in Treviso, Italy. H-care’s virtual agents are quite lifelike. They deliver personalized customer service that is seamlessly integrated with your self-service systems. Human Digital Assistant is a visionary product, a technology breakthrough in virtual assisted-service. You should consider virtual assisted-service as an effective and efficient half step between Web self-service and contact center assisted-service and you should consider H-care’s Human Digital Assistant for its implementation.
