Intelligent IVR

IVR systems are definitely transforming the way you interact with your customers. Yet you still face immense challenges to create and manage truly dynamic and personalized automated dialogs that are suited to the requirements, context or preferences of the caller.

H-care Intelligent IVR allows for greater call automation, dramatically increasing customer satisfaction and customer retention.

Integrating with all VoiceXML compliant IVR systems, Intelligent IVR allows you to update dialog systems in seconds. And this unique solution, based on our Brain Server features for managing dynamic responses, allows you to produce on-the-fly call flows, and to personalize every customer interaction.

With the Authoring Tool we provide a web-based design-test-deploy tool for both developers and business users and content editors to make rules, menus and content management far simpler. Every process can be updated in minutes, not weeks or months. And our ability to create speech response in real-time means the Intelligent IVR can personalize each interaction, creating dynamic responses and dynamic menu options, vastly improving each individual callers’ experience and leveraging on dynamic content coming from the CRM or other data source.

Intelligent IVR brings the core components of the award-winning Human Digital Assistant platform into the world of IVR, delivering dynamic VoiceXML output in order to build next-generation dynamic voice applications.

References
Intelligent IVR platform is currently deployed to manage the “187″ Customer Care voice-portal service at Telecom Italia, Italy. The service manages hundreds of thousands of daily customer interactions integrating with Loquendo’s speech-enabled VoxNauta platform.

Read all the articles tagged with: Telecom Italia or IVR

Intelligent IVR is managing Vodafone’s voice automated customer services for both consumer and business (190 and 42332), integrated with Nortel MPS through VoiceXML, and powered by Loquendo’s voice technologies.

Tele2 voice customer service is based on Intelligent IVR, integrated with Nortel MPS and Loquendo Text-To-Speech.