Human digital assistant

The Human Digital Assistant platform combines high quality real-time animation and 3D rendering with state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like dynamic assistant.

The Human Digital Assistant platform is composed of a series of components and modules, that give life to the Digital Assistant, increasing communication efficiency between users and services.

The essential elements of the platform are described in the followed picture:

For companies striving to improve service levels and customer satisfaction, the Human Digital Assistant is unique in providing an alternative channel to manage thousands of customer interactions more efficiently than traditional support or sales channels.

The Human Digital Assistant for Web platform comprises the software components:

Authoring Tool

the back-office, web-based, tool to manage the experience base lifecycle, from creation to workflow management and publishing.

Brain Server

the engine that handle the interactions and the logic behind the face of the assistant. Brain is a java server-side application.

Brain’s API

Brain’s plug-in architecture allows for multiple connections between the assistant and external systems like relational databases, knowledge management repositories, CRM, portals, and other enterprise systems. A java-based SDK is provided to quickly build and customize existing and new data connectors.

Experience Base

the schema and data for the assistant’s logic. Content, behavioral rules, and the assistant’s actions are stored in this data base.

Face Engine

server-side real-time animation and high quality 3D rendering, text-to-speech for assistant’s voice generation, on-the-fly audio/video encoding in different streamable formats. The Face Engine is the core and the most innovative component of the HDA platform, capable of delivering the most advanced human-like character to any networked device, in real-time.

Web Player

implements the functions of Senses and Body and manages all aspects related to user interaction. Web Player is a HTML/Javascript/Flash client-side module, to be integrated in the target web application and customized through an Html/Javascript/Flash SDK.

Hire a Digital Assistant specifically designed for You!

An avatar on your website will represent the face of your organisation. That’s why we create a new avatar with exclusivity rights for each customer, and we follow a proprietary method to design each assistant with the appropriate look. The method follows what we call the “Social role design”: we envision what the perfect employee will look like to accomplish a defined job in your company. This will result in new 3D model design upon your needs.

Freelance Digital Assistants

We also have some digital assistants which are “freelance” and can be hired instantly without exclusivity.

This assistants are used by some of our customers with a very high satisfaction rate, but they will be not tired if you will request their skills!