www.h-care.it
The Human Digital Assistant platform combines high quality real-time animation and 3D rendering with state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like dynamic assistant.
The Human Digital Assistant platform is composed of a series of components and modules, that give life to the Digital Assistant, increasing communication efficiency between users and services.
The essential elements of the platform are:
Face: Utilises animation and voice synthesis to control communication towards the user.
Senses: Collects input (explicit or implicit) generated by the user, interpret the data and provides information for the Brain module to generate a sensible and correct response.
Body: Manages information and actions to control visualization of information. Face and Body constantly operate in synergy to maximize and optimize user experience.
Brain: Controls the flux of information, decides appropriates responses and synchronizes application elements to deliver maximum communication efficiency.
Memory: Keeps track of user interactions, and stores characteristics of the service to provide a correct response.
Knowledge: Governs how the assistant reacts to user action through sophisticated rules, and stores all logic and content.
Environment: Interacts with external enterprise systems, to provide real-time access to company data.
For companies striving to improve service levels and customer satisfaction, the Human Digital Assistant is unique in providing an alternative channel to manage thousands of customer interactions more efficiently than traditional support or sales channels.
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