Products

The platform for the customized and multichannel self-service

The Human Digital Assistant platform has been designed and engineered with the goal to build a software agent able to interact on different channels.

H-care’s technology solves the challenge of making online customer interaction and self-service a human-like customer experience.
The Human Digital Assistant™ platform provides human-like digital assistance to customers: at home, in the office, through the web, IP set-top boxes, video telephones, and kiosks, and has been designed to improve the user experience of self-service caring, giving users customized assistance and service in real-time.
The platform combines high quality real-time animation, 3D rendering, state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like assistant capable of managing the typical routine work normally managed by the call center staff.

At a stretch some platform’s features and benefits.

Multilanguage

Every H-care product deliver the best human-like vocal experience through the ability to speak several languages.

Supported languages:

American, American Spanish, English, French, German, Italian, Portughese, Brazilian, Mexican Spanish, Chilean Spanish, Argentine Spanish, Polish, Greek, Valencian, Catalan, Galician, Castilian Spanish, Russian, Swedish, Turkish, Canadian French, Dutch, Mandarin Chinese, Japanese.

The list of supported languages is increasing constantly, contact us to know about your language.

Integrated Text To Speech Engine

H-care platform integrates – among others – Loquendo TTS, the best expressive synthetic speech in the market, in every software product where voice is required, guaranteeing the same wide range of high-quality voices and languages for every channel.

Help Customers Help Themselves

The Human Digital Assistant provides a unique experience to help customers help themselves online. The assistant interacts with customers dynamically to help them find information, provide explanations and solve problems.

Reduce Burden on Human Channels

The Human Digital Assistant provides superior assisted service at a fraction of the cost of a human operators, and helps customers complete the majority of their tasks without picking up the phone.

Deliver Faster Problem Resolution

Even when live interaction is required, the Human Digital Assistant integrates with the call-center, providing customer service staff with structured and assisted requests, such that problems can be resolved quickly and effectively in real-time.

Complements Existing Infrastructure

The Human Digital Assistant has been designed to fit seamlessly with existing web sites, and integrates easily with existing corporate systems to deliver highly personalized interactions.

Scalability, Reliability, Performance

The Human Digital Assistant is enterprise-ready, scaling to meet the demands of thousands of individual customers simultaneously.