The aim: increase the customer satisfaction and promote new commercial solutions.

The digital assistent “Sofia” used from IWBank, a bank specialized in online services, interacts in a automatic, pro-active and dynamic mode with clients, permitting a voice interaction personalized and spontaneous. During the navigation on the web site, Sofia  gives support and information, advising new pages to view and permits also to create a contact, through live-chat session, with human colleagues.
The digital assistant in the IWBank portal in the financing session gives great results in terms of satisfaction and so the project will be extended for other web-pages.