www.h-care.it
The Human Digital AssistantTM platform is actually used by large, medium and government organizations, around the world . On this page you can read about some of the most relevant projects in our customer base.
AKBANK – Turkey
Akbank, one of the largest banks in Turkey, successfully launched a new set of customer services through the use of video and 3G mobile channel, leveraging the power of H-care’s Face Producer platform.
Vodafone – Italy
Vodafone launched on December 2009 the new dynamic IVR customer service based on H-care’s Intelligent IVR platform.
Tele 2 – Italy
The telco company started a new dynamic customer service strategy in 2009, leveraging on H-care’s Intelligent IVR platform.
European Central Bank
ECB is using H-care’s Face Producer platform to enable the web experience with and animated Human Digital Assistant.
Camera di Commercio di Milano – Italy
One of the main chamber of commerce in Italy, enabled by H-care’s Human Digital Assistant platform to assist online visitors finding the appropriate public financing method for their company.
Telecom Italia – www.187.it, www.191.it
The Human Digital Assistant hired by Telecom Italia in 2006 to drive the new customer care strategy is performing continuously 24/7 and producing significant benefits both for customers and the company. The assistant integrates with Telecom Italia’s existing corporate systems, such as billing and knowledge management, to deliver round the clock assistance in a wide range of self-service functions including: in-depth billing analysis, targeted promotions, complaints management, technical assistance. Partners in the project are Comdata and Value Team.
After the Digital Assistant on the web, Intelligent IVR has been introduced to manages the largest Italian voice-based self-service (toll-free numbers 187 and 191). Today Telecom Italia’s Digital Assistant answers through the phone with personalized behavior, connected with CRM, Billing and Trouble Ticketing corporate information systems.
Fiat Automobiles
The car manufacturer is transforming the CRM strategy using H-care’s platform on web and Video IVR to reach customers through the web and the mobile phone, using 3G video call for inbound and outbound customer service. The strategy will drive Fiat’s customers into a multichannel experience during their whole life cycle.
ENI Spa
The largest multi-utility company choose Human Digital Assistant platform to assist customers on their new online billing and self-caring system. The self-service strategy, enabled by an exclusive digital assistant, is helping customers getting the right information quicker, with more precision and allowing savings on every contact.
Banco Popolare Italiano – BPI
As one of the largest banking groups, BPI is using a Human Digital Assistant as the virtual tutor for nation-wide training program. The Face Producer solution allows for fast video content creation, enabling every employee into a more effective and engaging training program.
TIM Brasil
Tim Brasil is using H-care’s platform to support customers configuring their product and services on kiosk in their main flagship stores. Tim Brasil will use this technology to support customers accessing the web-self-care portal. Example on “Guia Area Esclusiva”
Sogei
Sogei and the Italian Revenue Agency announced in May 2007 the introduction of the Human Digital Assistant to assist citizens on the new web-based tax-payment services. Through the use of the assistant the traditional relationship between tax office and tax payers will increase in usability and performance: Sogei will provide tax payers with simplified solutions for completing administrative requirements easily and more timely.
Accenture
Accenture is using Face Producer to create and deliver eLearning contents for its customers in the financial sector. Face Producer allows the creation of video digital lessons, featuring a virtual assistant that delivers more effective and more attractive training programs.
