An article on Speech Technology Magazine about H-care and Loquendo applying Human Digital Assistant’s and voice technologies to TIM Brasil and Lottomatica.
Read the article on SpeechTechMag.com

The Human Digital AssistantTM platform is used by major organisations such as Telecom Italia, Vodafone, Tele2, Fiat, TIM Brasil, Banco Popolare Italiano, ENI, Toyota Financial Services.

Some articles with interviews to Mauro Veglia, Vice President of Customer Service of Fiat Automobiles.
Mr Veglia talks about the new strategy of Fiat Customer Service and the use of the Human Digital Assistant on the web and through mobile phones.
Press Clippings (Italiano):

Il sole 24 ore.com >> Si chiama Chiara l’assistente digitale di casa Fiat
Data Manager [...]

The Future of life-like interactions in typical process-driven customer-facing applications
Article by U. Basso – Founder and CEO, H-care

A New Customer Service with Chiara – the Digital Assistant from Fiat Group Automobiles
TURIN, ITALY – April 15th, 2008
Loquendo – global leader in speech technology – and H-care – leader in developing multi-channel platforms for self-service and customer care – present Chiara, the new and revolutionary Human Digital Assistant™.
Chiara is H-Care’s virtual assistant and voice [...]

H-CARE WINNER OF RED HERRING 100 EUROPE
Award Recognizes the 100 “Most Promising” Companies Driving the Future of Technology. Red Herring’s editorial staff rigorously evaluated more than hundreds of private companies to assign one of the most valuable awards for IT companies in the world.
Read the full story

Loquendo TTS Powers H-care’s Human Digital Assistant Pay-As-You-Go Service
For Immediate Press Release
Turin, 26st February 2008
Loquendo, global speech technology provider, and H-care, leader in developing user-friendly platforms for multi-channel self-service and customer care, today announced the launch of Face Producer on demand.

Patricia Seybold Group, the leading advisor in Customer Experience, has released an independent report card on H-Care’s Human Digital Assistant platform: “a visionary product, a technology breakthrough in virtual assisted-service“.

H-care will announce in the next weeks the latest products coming out in Q1 2008. New products include new Web Enterprise platform, IVR and Video-IVR channels, as well as MMS delivery for mobile campaign management.

French

An article about H-care innovation in human-like assistance, by Marieclaire France – Januay 2008
Download the article (PDF 1.1Mb, French)