The aim: increase the customer satisfaction and promote new commercial solutions. The digital assistent “Sofia” used from IWBank, a bank specialized in online services, interacts in a automatic, pro-active and dynamic mode with clients, permitting a voice interaction personalized and spontaneous. During the navigation on the web site, Sofia  gives support and information, advising new [...]

Mornay Services, a subsidiary of the Groupe Mornay retirement fund, offers individual accident and health insurance as well as savings and credit products. In 2009, Mornay Services was looking to offer its customers an additional channel for interaction. It added a virtual customer relationship advisor named Julie to its website. It wanted the channel to [...]

Akbank selects H-care’s technology to deliver daily market news personalized for every customer, through 3G video mobile channel. Istanbul (Turkey) – Akbank, one of the largest banks in Turkey, successfully launched a new set of customer services through the use of video and 3G mobile channel. Hakan Binbaşgil, Assistant General Manager of Akbank announced that [...]

Mornay Services recrute l’Assistant Digital créé par H-Care et booste la souscription à son offre Vitae Santé Julie assiste et guide les visiteurs vers les garanties les plus appropriées à leurs besoins. Elle les aide à choisir parmi les 5 formules disponibles. Son visage et sa voix animés dynamiquement en temps réel guident pas à [...]

A New Customer Service with Chiara – the Digital Assistant from Fiat Group Automobiles TURIN, ITALY – April 15th, 2008 Loquendo – global leader in speech technology – and H-care – leader in developing multi-channel platforms for self-service and customer care – present Chiara, the new and revolutionary Human Digital Assistant™. Chiara is H-Care’s virtual [...]

After hiring the Human Digital Assistant on the web for self-caring on www.187.it and technical assistance on aiuto.alice.it, on December 2007 H-care Intelligent IVR has been introduced to manages the largest voice-based self-service channel (toll-free number 187 in Italy). Caren, Telecom Italia’s Digital Assistant, answers through the phone, with personalised behaviour, connected with all the [...]

Banco Popolare Italiano has a Human Digital Assistant™ used in the eLearning courses. The elearning solution, developed by Accenture with H-care’s Face Producer has a great benefit to manage the increasing volume of contents and courses to be created and maintained due to the merge and acquisition scenario in the banking industry.

Chiara on web car configurator, test drive booking, video call center inbound and outboud. New Customer Service with Chiara, Fiat’s Automobiles new digital assistant.

Telecom Italia – www.187.it The digital assistant hired by Telecom Italia in 2006 to drive the new customer care strategy is performing continuously 24/7 and producing significant benefits both for customers and the company. The assistant integrates with Telecom Italia’s existing corporate systems, such as billing and knowledge management, to deliver round the clock assistance [...]