www.h-care.it
H-Care is a leading developer of user-friendly platforms for multi-channel self-service sales, marketing, customer care and Intelligent IVR systems.
The Human Digital Assistant solution solves the challenge of making customer interaction a more human-like experience.
The platform provides a human-like interface to customers wherever they are; through the web, on mobile and video telephones, and kiosks, and has been designed to improve the user experience, by providing proactive, personalized guidance and assistance and in real-time.
Self-service applications are in general vastly under utlized, as customers find completing complex processes difficult. The Human Digital Assistant solves this issue by responding based on the context of the journey a user is attempting to navigate, whether it is raising a trouble ticket, changing a call plan or applying for auto insurance. At each step in the process the HDA decides the appropriate response, based on business rules, and responds to the user in real time.
The product line
The Human Digital AssistantTM is the most innovative self-service platform which to provide human-like digital assistance to customers through the web, IVR, messaging and video MMS, video telephones, kiosks and even IP set-top boxes; it has been designed to improve the user experience of self-service caring, giving users customized assistance and service in real-time. The platform combines high quality real-time animation, 3D rendering, state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like assistant capable of managing the typical routine work normally managed by call-center staff.
Revolutionary Intelligent IVR system: the Human Digital Assitant is able to drive the most advanced vocal self-services thanks to its multi-channel architecture. The Authoring Tool allows business users to manage the IVR process
In addition, every interaction, process, promt, menu and related content is managed through a web-based interface for non-technical business users: the Authoring Tool.
The Face Producer on demand gives the possibility to generate video-avatars for any website, video production, video messaging campaign, or video training.
Investors
PAT Group is H-care’s major shareholder since June 2009.
H-care was founded in 2005 by Umberto Basso and the technology incubator firm H-Farm SpA .
