Company

Founded in 2005 within the company startup’s initiatives of H-Farm, H-care has rapidly established itself as a leading international manufacturer of assistance technology for digital services and customer care in self-service and multi-channel mode.

From March 2010 Pat, an Italian company specialized in CRM and helpdesk’s solutions, has completed the acquisition of H-care Srl, which had already acquired the majority holding in June 2009.

The product line

The Human Digital Assistant is the most innovative self-service platform which to provide human-like digital assistance to customers through the web, IVR, messaging and video MMS, video telephones, kiosks and even IP set-top boxes; it has been designed to improve the user experience of self-service caring, giving users customized assistance and service in real-time. The platform combines high quality real-time animation, 3D rendering, state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like assistant capable of managing the typical routine work normally managed by call-center staff.

Revolutionary Intelligent IVR system: the Human Digital Assistant is able to drive the most advanced vocal self-services thanks to its multi-channel architecture. The Authoring Tool allows business users to manage the IVR process.

In addition, every interaction, process, menu and related content is managed through a web-based interface for non-technical business users: the Authoring Tool.

The Face Producer on demand gives the possibility to generate video-avatars for any website, video production, video messaging campaign, or video training.