H-care’s self-service platforms have been acquired by major organizations to manage more than 80 million customers worldwide

Intelligent IVR and the Web Human Digital Assistant are increasingly helping companies to reduce supporting costs on customer service operations, enabling a larger adoption of self-service on the phone and on web.

Intelligent IVR, adopted by some of the major telecommunication companies in EMEA, allows for iper-fast deployment of personalized voice self-services on the phone.
Enabling H-care’s Brain and Authoring Tool capabilities to create and manage VoiceXML dialogs in real-time, the migration from old-fashioned static IVR menus and prompts to dynamic voice-enabled self-service is finally possible with great savings in developments while leveraging on the existing IVR infrastructure through standard VoiceXML integration.

The Web Human Digital Assistant is the leading solution to enable an online customer service supported by a human-like virtual assistant.

High-quality 3d animation, emotional text-to-speech, and the integration with back-end CRM, DataBases and legacy systems allows for dynamic responses personalized for each customer, in real-time.

Some organizations enabled by H-care’s solutions: Telecom Italia, Vodafone, Tele 2, TIM Brasil, European Central Bank, Banco Bradesco, Fiat Automobiles, ENI, BancoPosta (Poste Italiane), Lottomatica, A2A, among the others.

Are you an organization or a system integrator? Contact us to discover how you can easily increase your customer satisfaction and make savings on customer support.